FAQ

AlterFX Questions and Answers

Do I require the platform to be connected to the Internet permanently?
No, all trade signals are executed on Remote servers, therefore is not a requirement to keep your PC running for trade execution on your account. You are required to connect to the internet to set your Money Management settings initially.

How can I view my trades?
You can view your trading signals via web based Auto trading platform, no download is required.

What are the costs for the signals and trade execution are there any other charges?
The only charge the client pays is 1 pip commission per round turn in addition to the broker spread. For example, $10 on 100k lot, $1 on $10k Mini-lot. There are no other charges for signals or platform rental.

Can I set leverage with your platform, what if signal provider wants to buy $100k but I only want to open $10k?
The client sets the leverage for each currency pair to their requirement, the signal provider only sends the signals, not a suggested lot size, and a client can trade from $10k lot upwards for each pair they decide to trade.

There are 3 Modes of Money Management:

(i) Fixed Lot – Fixed Lot size per trade.
(ii) Fixed Ratio – Fixed Account % Risk per trade on Principal.
(iii) Fixed Delta – Increases or Decreases lot size dependent on Account Balance.

Can I trade any signal Provider I like?
Only signals providers integrated and listed in the portfolio builder section of the platform are available to auto trade.

Does your platform support multiple strategies in parallel?
What happens if Provider A is short on EURUSD and Provider B tries to place a long EURUSD trade? The Auto trading platform will recognize signals from multiple signal providers and hedging is used when necessary.

After May 15, 2009, forex customers of FDMs will no longer be allowed to open “hedged” positions in their accounts. Read more about the new NFA rule prohibiting hedging: http://www.nfa.futures.org/news/newsNotice.asp?ArticleID=2273

Can I close or change the SL or Target manually myself?
Yes, you can close or modify an auto trade signal, however it will be readjusted again if a new modify order is placed by the signal provider after the client adjustment.

If I close an auto trade, when the signal arrives to close the trade, will it then put me in a new open position?
No, open and close signals are distinctly different, if you manually close a trade, no position will be taken when the close order arrives. The next new trade to open will executed on your account.

What happens if I disable money management for a signal provider when I have an open position, how will the trade be handled by the system?
If you remove a signal provider from your portfolio, any open trades will be closed when the close order arrives, but a new position to open will not be executed.

What happens if I change my Lot size for a Currency Pair when I currently have an open trade in that pair?
The trade will be closed with the lot size it was opened, the next new trade to open will be reflected with the new money management settings.

What are the margin requirements for a Trade?
The same as the underlying broker account margin levels.

Which is the best system to trade?
This is left to the discretion of the client, we provide them all the tools and trade history for them to make an informed decision regarding their investment choices, but do not provide investment advice.

Is the performance figures realistic to what people are getting on their account?
There are many LIVE clients trading these systems, the performance figures are regularly checked to ensure they are aligned with LIVE trading account performance.

Do the performance figures include commission?
No, the performance does not include 1pip commission per round trade.

How long does the DEMO account last for?
DEMO accounts last 30 days.

What if I want to do a manual trade in addition to Auto trades?
You are able to open manual trades in addition to auto trades, these will be labeled as “manual” in signal provider column on the Autotrading software.

How do I know what size of stop loss a signal provider uses, so I can calculate my risk?
You can contact the signal provider, or use the DEMO for 30 days to assess your potential portfolio.

How many systems/ pairs is it possible to trade in a LIVE account?
It is possible to trade 100 system/pairs in the LIVE account version.

Does the DEMO account have the same functionality as the LIVE version?
Yes, The DEMO account has the same functionality as live account.

Can I stop Auto trading at any time?
Yes, you can close all your positions and disable your portfolio instantly; you are in complete control at all times of your account.

What does Max DD mean in the signal provider list?
It is the largest peak to valley drawdown for that pair; this figure can be used for evaluating your risk.

Why are some pairs showing less profit than other pairs with same number of pips?
This depends on the pip value of the currency pair in question.

Can I trade various modes of money management in same portfolio?
Yes, you can have fixed lot, ratio and delta settings in the same portfolio.

When is the commission charged, at end of month or every trade?
The commission is applied when the trade is closed.